Payment Policy

When you are charged

Your payment method is charged at checkout, at the moment the order is placed. We do not take a deposit, we do not bill in installments, and we do not store subscriptions or recurring charges of any kind.

What you pay

The total shown at checkout is the total. It is made up of the item prices, plus $7.95 shipping unless your order total has reached $60 after discounts, in which case shipping is free. Import duties on the shipment are already included in the item prices, so nothing further is collected on delivery.

We do not currently collect US sales tax, so no sales tax line is added at checkout.

Currency

All prices on this site are in United States dollars (USD) and you are charged in USD. If your card is issued outside the United States, your bank may apply its own conversion rate or a foreign transaction fee. That charge comes from your bank, not from us, and we have no way to see or control it.

How payments are processed

Payments are handled by our payment processor over an encrypted connection. Card details are entered on the processor's secure checkout, not on a form we control, and we never see or store your full card number, expiration date or security code. What we receive is a confirmation that the payment succeeded, along with the last few digits and card type so that we can match a payment to an order and issue refunds.

Declined payments

If your payment is declined, no order is created and no money leaves your account. Some banks hold a pending authorization for a short time after a decline; that clears on its own, usually within a few business days. If it does not, your bank is the right place to ask.

Refunds

Refunds always go back to the payment method used for the original order. We cannot send a refund to a different card, to a different account or as store credit. Timing is covered on the Refund and Returns Policy page.

Chargebacks

If something is wrong with your order, email support@lunverae.com first. We reply within 24 hours and we can usually resolve it the same day. A chargeback opened before you contact us takes months to resolve and stops us from helping you directly in the meantime.

Pricing errors

Prices and availability can change. If an item is listed at an obviously incorrect price because of a technical error, we will contact you before charging you or shipping, and you can confirm the corrected price or cancel for a full refund.