Shipping Policy

Where your order ships from

Every order ships from our partner's warehouse overseas, outside the United States. We do not hold stock in a United States warehouse. Please read the timing below before you order, especially if you need an item by a particular date.

How long it takes

Processing: 3 to 5 business days after your order is placed.
Transit: 8 to 12 business days.
Total: 11 to 17 business days.

All of those figures are business days, Monday through Friday, and they do not count weekends or public holidays. Orders placed after 6:00 PM MT, or on a weekend or a holiday, begin processing on the next business day. Our cut-off is 6:00 PM MT, Monday through Friday.

What shipping costs

Flat rate of $7.95 per order.
Free once the order total reaches $60. The $60 threshold is measured after any discount is applied, not before.

Where we ship

We ship to the 48 contiguous United States and the District of Columbia. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, American Samoa, the Northern Mariana Islands or any other United States territory, and we do not ship to military addresses (APO, FPO or DPO). Those destinations will not return a shipping rate at checkout.

We do not ship outside the United States.

Carriers and P.O. Boxes

Orders travel with USPS or FedEx. We can deliver to a P.O. Box: those orders are sent with USPS, because FedEx does not deliver to P.O. Boxes.

Tracking

When your order leaves the warehouse we email you a tracking number. Tracking can take a day or two to show its first scan, which is normal and does not mean the package is lost. If an order has not moved for more than 7 business days, email support@lunverae.com and we will track it down for you.

Split shipments

An order with more than one item may arrive in more than one package, with separate tracking numbers. You are not charged extra for this.

Duties, taxes and customs

Import duties and customs charges are already included in the price at checkout. You will not be asked to pay anything on delivery. We do not currently collect US sales tax, so no sales tax is added at checkout.

Wrong or incomplete addresses

We can change a delivery address only before the order is handed to the carrier. Email us as soon as you can. If a package is returned to the warehouse because the address was wrong or incomplete, we will contact you and reship it once the address is corrected.

Cancellations

You can cancel an order within 24 hours of placing it. After that the warehouse has usually started picking it, and you will need to use the free returns process instead. See the Refund and Returns Policy.