FAQs

Shipping and delivery

How long will my order take?

11 to 17 business days in total: 3 to 5 business days to process and 8 to 12 business days in transit. Business days are Monday through Friday and exclude public holidays.

Why does it take that long?

Because the goods ship from our partner's warehouse in China, not from a warehouse in the United States. We do not hold stock in the US.

What does shipping cost?

A flat $7.95 per order, free once the order total reaches $60 after any discount.

Where do you ship?

The 48 contiguous states and the District of Columbia. We do not ship to Alaska, Hawaii, Puerto Rico, other US territories, or military APO, FPO and DPO addresses.

Do you deliver to a P.O. Box?

Yes. P.O. Box orders go by USPS, because FedEx does not deliver to P.O. Boxes.

When is the daily cut-off?

6:00 PM MT, Monday through Friday. Anything after that starts processing the next business day.

Will I be charged customs or duties?

No. Import duties are included in the price at checkout.

Returns and refunds

How long do I have to return something?

30 days from the day the order is delivered.

Who pays for the return?

We do. Email us and we send a prepaid label. There is no restocking fee.

Do I get the original shipping back?

Not if you simply changed your mind: the original $7.95 is not refunded. If the item was faulty or wrong, we refund everything including that charge.

What condition does the item need to be in?

Unworn, unwashed, in its original packaging with all original tags still attached.

How fast is the refund?

We issue it within 5 to 7 business days of the warehouse receiving the return. Your bank then takes another 3 to 10 business days.

Can I cancel?

Yes, within 24 hours of placing the order.

Sizing and product

How do I pick a size?

We do not publish a measurement chart, because we have not verified one with the supplier and we will not print numbers we cannot stand behind. Order the label size you normally wear, read the product page for whether the style is cut loose or oversized, and use the free 30-day return if the fit is wrong. If you want, email us before you order and we will tell you what we do and do not know about that style.

Why does a size run stop at XX-Large on some styles and go to 6X on others?

Because the manufacturers cut different ranges. The size selector on each product page shows exactly what is available in the color you have chosen.

Are the brand names on the products yours?

No. Several styles are made by other companies and carry their brand names. We list the manufacturer in the Brand field of each product. lunverae is an independent retailer and is not affiliated with, endorsed by, or sponsored by any of those brands.

Do you have a physical store?

No. Our Denver address is a registered office for company correspondence only, and our Chino, California address receives returns. Neither is open to customers.